Game Upload Errors

"Game Requires Processing" Error

On rare occasions uploading a completed game generates an error that reads "Game Requires Processing". If you have received this error, your game is still safely stored on your iPad and can be uploaded by following these instructions:

1. Make note of the league's Scoring Access Key  — it should start with "ipad-" and is displayed in the upper right-hand corner of the Games page beside the Gear/Wheel tool.
2. Log out of the scoring app by tapping the gear/wheel icon in the upper-right-hand corner and tapping "Logout".
3. Enter the Scoring Access Key your recorded in Step 1 and log back in.
4. Upload the game by tapping the blue cloud icon.

If this does not work and you get the same error message, repeat these steps but restart the iPad after logging out.

"Unable to Upload" Error

If you receive the "Unable to Upload" error and the game is no longer appearing on the Active Games page, we have most likely received your game and are processing it. If you receive the "Unable to Upload" error and the game remains on the Active Games page, don't worry, your game is still safely stored on your iPad and can be uploaded by following these instructions:

1. Make note of the league's Scoring Access Key  — it should start with "ipad-" and is displayed in the upper right-hand corner of the Games page beside the Gear/Wheel tool.
2. Log out of the scoring app by tapping the gear/wheel icon in the upper-right-hand corner and tapping "Logout".
3. Enter the Scoring Access Key your recorded in Step 1 and log back in.
4. Upload the game by tapping the blue cloud icon.

Send in a Contact Support Form

If you are having troubles uploading a game, or a game was accidentally deleted, sending a Contact Support Form can help.  When this form is sent in, it will give GameSheet a copy of all games that were scored on that iPad, even deleted games. (as long as the Scoring was not deleted from the iPad)

The form is found in the Gear / Wheel Tool of the scoring app.  An internet connection is required (for obvious reasons) to send in the form.

Many leagues will have multiple Scoring Access Keys.  A separate form is needed for all Scoring Access Keys that could have been used.  Here is how to find all the active Scoring Access Keys:  Find your Scoring Access Key 

Here is how to find the form:

If you are still having issues getting the game to upload, send in a Contact Support Form.  Here are the details: Contact Support Form

Here is how to find the form:

If you're still unable to upload your game please reach out to our support team at support@gamesheetinc.com and someone will assist you.